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Fulfillment Policy

Last updated: 06/01/2023

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Fulfillment Policy for ProjectDiv.com

At ProjectDiv.com, we specialize in delivering high-quality digital marketing services designed to help businesses grow and succeed online. Our services include, but are not limited to, web design, SEO (Search Engine Optimization), digital advertising, content marketing, and branding strategies. The following fulfillment policies outline how we handle project timelines, revisions, client communications, and payment security for these services.

By using our services, you also agree to adhere to ProjectDiv.com’s website policies, including our Privacy Policy, Terms and Conditions, and Disclaimer. Please review these documents for more detailed information about your rights and responsibilities when working with us.

1. Service Delivery Timeline

  • Project Initiation: Once a service agreement is signed and payment is received in USD (United States Dollar), we will begin working on your project within 2 business days.
  • Delivery Schedule: The delivery timeline for each project will be outlined in the project proposal and agreed upon by both parties before work begins. Any delays or changes to this timeline will be communicated promptly.
  • Milestone Updates: For larger projects, we will provide regular updates at key milestones, ensuring you are informed of the progress and any next steps.

2. Client Communication

  • We prioritize clear and timely communication throughout the project. Our team will be available via email or phone during regular business hours to address any questions or concerns.
  • For any requests or inquiries, we aim to respond within 48 hours on business days.

3. Revisions and Feedback

  • Revision Policy: We offer 2 rounds of revisions on all deliverables, which may include website designs, SEO strategy reports, and other marketing materials. Additional revisions beyond this will be billed at our standard hourly rate of $90 USD an hour.
  • Feedback Timeline: To keep the project on track, we request that clients provide feedback within 5 business days after receiving a deliverable. Delays in feedback may result in an extension of the project timeline.

4. Project Completion and Handover

  • Upon completion of the project, all final deliverables will be provided to you in the agreed-upon formats: files, documents, or digital access.
  • We will ensure that all aspects of the project meet the outlined expectations before final approval. Any post-completion revisions or additional services will be subject to a new service agreement.

5. Cancellation and Refunds

  • Project Cancellations: You may cancel the project at any time before work has begun for a full refund. If work has already started, we will retain a percentage of the total project fee based on the work completed up to the point of cancellation.
  • Refunds: Since we provide professional services, refunds will only be considered under specific circumstances (e.g., if agreed deliverables were not met). Each refund request will be evaluated on a case-by-case basis.

6. Ongoing Services and Retainers

  • For ongoing services such as SEO, digital advertising, or content marketing, clients may enter into a monthly retainer agreement. The terms and billing schedule will be outlined in the agreement.
  • Cancellation of Retainer Services: Retainer agreements may be canceled with 30 days written notice. Any outstanding work will be billed up to the notice date.

7. The Security of Your Website and Payment Information

  • At ProjectDiv.com, we take the security of our clients’ information seriously. We utilize industry-standard encryption protocols (SSL/TLS) to protect your data during transmission between our website and your device.
  • We do not store your payment information directly. Instead, all payments are processed securely through our third-party payment gateway, which is PCI-DSS compliant, ensuring your payment data is handled in accordance with the highest security standards.

8. Accepted Payment Methods

  • We accept the following credit cards for payments:
    • Visa
    • MasterCard
    • American Express
    • Discover
  • Payments are processed in USD (United States Dollar) and are securely handled through our payment gateway provider. You will receive an invoice for services, and payment is required before project initiation unless otherwise agreed upon in writing.

9. Client Support

  • We are committed to providing continuous support throughout and after the completion of each project. If you have any questions or need assistance, please reach out to us at Hello@ProjectDiv.com

Website Policies

By engaging in services with ProjectDiv.com, you agree to our website policies, which include:

  • Privacy Policy: Outlines how we collect, use, and protect your personal information.
  • Terms and Conditions: Defines the terms of service, payment terms, and client responsibilities.
  • Disclaimer: Clarifies limitations of liability and the scope of services provided.

You can review these policies on our website at: